Request a return
Submit a return request
Click the profile icon in the store navigation, then request a return.
- Log in to your account:
- In the **Email** field, enter your email address, then click **Continue**.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Return to the online store, then enter a six-digit verification code.
- Click on the order for which you wish to request the return.
- If your order has more than one item, select the items you want to return.
- Select a reason for return.
- Click on **Request a return**. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return label. Once the product is returned, you will receive a refund.
- Reminder: Return costs are free for buyers located on French territory (DROM-COM included) and are the responsibility of the buyer for international buyers.
To learn more about returns and refunds, click here to go to https://watchesmovement.com/policies/refund-policy.
If you have any questions or problems with a return, do not hesitate to contact me on the live chat or via this link: https://watchesmovement.com/pages/contact.