Request a return

Submit a return request

Click the profile icon in the store navigation, then request a return.

  1. Log in to your account:
    1. In the **Email** field, enter your email address, then click **Continue**.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Return to the online store, then enter a six-digit verification code.
  2. Click on the order for which you wish to request the return.
  3. If your order has more than one item, select the items you want to return.
  4. Select a reason for return.
  5. Click on **Request a return**. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return label. Once the product is returned, you will receive a refund.
  6. Reminder: Return costs are free for buyers located on French territory (DROM-COM included) and are the responsibility of the buyer for international buyers.

To learn more about returns and refunds, click here to go to

If you have any questions or problems with a return, do not hesitate to contact me on the live chat or via this link: